Name *

First Name

Last Name

Phone *

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Preferred method of contact. *

Text

Email

Have you seen Shelby Alexandra for a service before?

If yes, please skip the following questions.

Yes, current guest.

No, new guest.

I understand that not all color is achievable and that some color services may take multiple sessions. *

I understand.

I understand that a 25% Booking Retainer Fee + a card to be kept on file is required to ensure my slot and that the retainer fee is not refundable even if the appointment must be cancelled for any reason. I also understand that this Black Friday deal will not be honored if my Retainer Fee is not paid within 24 hours of booking. *

I understand.

I have read Sugar Plum's Salon and Booking Policies [shown below]. Under these policies I understand that I must keep a card on file in order for me to book any future appointments. This card will only be used for the purpose of a cancellation or no show under this policy. *

Salon Policy: Due to liabilities and safety regulations, all children under the age of 10 who are not receiving services from Shelby Alexandra or any stylist at Sugar Plum are prohibited entry to the salon. Booking policy: All services booked require a card to be kept on file and a 25% “Retainer Fee” to guarantee your appointment slot. Retainer Fees collected at the time of booking are non-refundable under any circumstances. Card kept on file will only be used in the case of a cancellation or no show made under 72 hours and for no other purpose, unless requested by guest. If a cancellation of any sort must be made, a 72 hour notice must be given prior to your scheduled appointment. If 72 hours notice is given then the Retainer Fee will still be valid for your next appointment scheduled. Any rescheduling under 72 hours will require a new Retainer Fee to be taken before rescheduling and a 100% charge of your service booked to the card on file. A personalized invoice will be sent over immediately and must be paid within 24 hours from the original booking date to avoid cancellation of your appointment. The remaining balance of your service will then be due upon the date and time of actual appointment. Saturday Appointment Cancellation Policy: Due to high demand, Saturday appointments booked will now require a weeks notice for cancellation or reschedule. The guests card will be charged a 100% Cancellation Fee of the entire service if the appointment is cancelled or rescheduled for any reason without a 7 day advance notice. Thank you so much for your understanding!

I understand.